Frequently Asked Questions (FAQ) – VillageBook User App
1. What is VillageBook?
VillageBook is a digital community platform that helps you find local services, shop for products, and connect with trusted service providers – all in one app.
2. How do I create an account?
Download the VillageBook app or visit our website → Click on Sign Up → Enter your details (name, email, phone) → Verify with OTP → Start using VillageBook.
3. Is VillageBook free to use?
Yes, downloading and using VillageBook is completely free. Some services may have charges depending on the provider.
4. How do I book a service?
Search for the service you need (plumber, electrician, tutor, etc.).
Choose a provider from the list.
Check details and pricing.
Book instantly and track your request.
5. How do I buy products from VillageBook?
Go to the Online Store → Browse categories → Add items to cart → Proceed to checkout → Pay securely through UPI, debit/credit card, or net banking.
6. How are payments handled?
All payments are processed through secure payment gateways. You will receive confirmation once payment is successful.
7. Can I pay in cash?
Some services may allow Cash on Delivery (COD). Availability will depend on the service provider or seller.
8. How do I track my order/service request?
Go to My Orders/My Bookings in the app → Select your order/service → View live status updates.
9. What if I face an issue with a service or order?
You can raise a complaint through the app under Help & Support. Our team will assist you and coordinate with the service provider/vendor.
10. What is the refund policy?
Refunds depend on the Refund & Cancellation Policy of VillageBook. Eligible refunds will be processed to your original payment method within 5-7 working days.
11. Is my personal data safe?
Yes ✅ We follow strict data privacy and security measures. Your details are never sold or misused. Please see our Privacy Policy for more details.
12. Can I use VillageBook outside my city?
Yes, VillageBook works across multiple locations. Availability of services may vary depending on your area.
13. How do I contact support?
You can reach us directly from the app under Help & Support, or via:
📧 Email: bookinlocal@gmail.com